Step-by-Step Troubleshooting Guide

Check Power Source

Is your charger USB-C PD 45W or higher?

Yes → Go to Step 2

No → Replace charger

Check Connections

Ensure all connections are secure.

Working now? → Issue resolved!

Still not working → Go to Step 3

Test USB Function

Try another USB device.

Works → Original device issue

Not working → Go to Step 4

Restart Device

Restart your Surface and test again.

Working now → Issue resolved!

Still not working → Contact Support

If you've followed all steps and still have issues, please contact our support team.